Privacy Policy

1. Information We Collect

Depending on how you interact with Carrera Blooms, we may collect the following information:

Information You Provide to Us

When you place an order, contact us, or communicate with us, you may provide:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Payment-related information necessary to process your purchase
• Information included in messages submitted through our Contact Us form
• Optional order number or other information you choose to provide when contacting us

We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our business.

Payment Information

Payments are processed through Stripe, our third-party payment service provider.

Carrera Blooms does not receive or store your complete credit or debit card number, card security code, or other full payment credentials on our own systems. Payment information is entered through Stripe's secure payment environment and is processed according to Stripe's policies and security practices.

For information about how Stripe handles personal information, please review Stripe's privacy information on its website.

2. Information Collected Automatically

When you visit the Carrera Blooms website, certain technical information may be collected automatically by our website hosting and infrastructure providers.

This may include information such as:

• IP address
• Browser type and user agent
• Device or technical information
• Pages or URLs requested
• Referring page or website
• Date and time of requests
• Request method
• Response status
• Certain technical performance information

This information may be used for purposes such as:

• Operating and maintaining the website
• Monitoring website performance
• Detecting and preventing abuse or malicious activity
• Troubleshooting technical problems
• Maintaining website security
• Understanding and responding to technical issues

3. Website Search

If you use the search functionality on our website, the search term may appear in the website address (URL).

As a result, search terms may potentially be included in browser history or technical server logs associated with the website.

Please avoid entering sensitive personal information into the website search field.

4. Wishlist and Browser Storage

Carrera Blooms may provide a wishlist feature that allows you to save products for later.

Our wishlist uses your browser's local storage rather than a traditional cookie. Wishlist information is stored locally on your device and is not intended to be transmitted to Carrera Blooms as part of the wishlist feature.

If you clear your browser's stored website data, change browsers or devices, or otherwise remove local storage, your saved wishlist items may be lost.

5. Contact Us and Customer Communications

If you contact Carrera Blooms through our Contact Us form, we may collect the information you submit, including your name, email address, subject, message, and optional order number.

We use this information to:

• Respond to your inquiry
• Provide customer service
• Address questions or concerns about an order
• Investigate order issues
• Communicate with you about your request

Contact form submissions are transmitted through our website systems and may be processed through Google Cloud and Google Workspace/Gmail services used by Carrera Blooms.

We do not use Contact Us submissions to add you to a marketing or newsletter list unless you separately provide permission through a future program specifically offering that option.

6. How We Use Personal Information

We may use information we collect to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Communicate with you about your order
• Respond to customer service inquiries
• Handle returns, refunds, replacements, and order issues
• Provide information you request
• Maintain and improve our website
• Protect the website and our customers from fraud, abuse, or unauthorized activity
• Maintain appropriate business and transaction records
• Comply with applicable legal obligations
• Resolve disputes and enforce our policies and agreements

We do not sell your personal information.

7. How Information May Be Shared

Carrera Blooms may share information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

Stripe

Stripe processes payments and related payment transactions on our behalf.

Google Cloud

Our website and certain backend services are hosted and operated using Google Cloud infrastructure. Technical information necessary to operate, secure, and troubleshoot the website may be processed through these services.

Google Workspace / Gmail

Customer inquiries submitted through our Contact Us form may be processed through Google Workspace/Gmail so that Carrera Blooms can receive and respond to those communications.

Shipping and Delivery Providers

When an order is placed, information necessary to fulfill and deliver the order may be shared with the applicable shipping or delivery provider. This may include your name, shipping address, phone number, and other information reasonably necessary for delivery.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, governmental requests, protect our rights or property, prevent fraud or abuse, or protect the safety of our customers, business, or others.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, or disclosure.

Our website uses HTTPS encryption for information transmitted between your browser and our website.

Payment processing is handled through Stripe's payment infrastructure rather than Carrera Blooms storing complete payment card information on our own systems.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud or abuse, and complying with legal obligations.

Different types of information may be retained for different periods depending on why the information was collected and the requirements applicable to that information.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable requirements.

10. Third-Party Websites and Services

Our website may direct you to third-party services, including payment or shipping-related services.

Those third-party services operate under their own privacy policies and practices. Carrera Blooms is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Children's Privacy

Carrera Blooms does not knowingly design its website or services to collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Ask questions about how your information is collected or used
• Object to or restrict certain processing where applicable

These rights are not absolute and may be subject to legal exceptions or limitations.

To make a privacy-related request, please contact Carrera Blooms through our Contact Us page.

We may need to verify your identity before completing certain requests in order to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, technology, or business practices change.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically so you remain informed about how Carrera Blooms handles personal information.

14. Contact Us

If you have questions about this Privacy Policy or how Carrera Blooms handles personal information, please contact us through our Contact Us page.