We carefully inspect and package every Carrera Blooms arrangement before it leaves our hands. However, because orders travel through the shipping process, unexpected issues can occasionally occur.
If there is a problem with your order, please contact us within 24 hours so we can review the situation and determine the appropriate resolution.
My Order Arrived Damaged
If your arrangement arrives damaged, please contact us within 24 hours of delivery.
To help us properly evaluate the damage, please provide clear photographs of:
- The shipping box
- The shipping label
- The exterior and interior packaging
- The arrangement as it arrived
- Any visible damage to the arrangement
Please keep all original packaging until your claim has been reviewed.
The photographs are important because they help us determine whether damage occurred during transit and, when necessary, document the condition of the package for the shipping carrier.
If the damage occurred during shipping, Carrera Blooms will work with you to determine an appropriate resolution, which may include a replacement or refund.
My Order Is Incorrect
If you receive an item that is different from what you ordered, please contact us within 24 hours of delivery and provide photographs of the item you received and your order information.
We will review the issue and work with you toward an appropriate resolution.
Damage After Delivery
Carrera Blooms is not responsible for damage that occurs after an arrangement has been delivered.
This includes damage caused by accidental drops, mishandling, improper placement, misuse, alterations, or other circumstances occurring after delivery.
Our arrangements are created to be enjoyed for a long time, so please follow the care instructions provided with your purchase.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an incorrect address is provided and the order has already shipped, Carrera Blooms cannot guarantee that the package can be redirected or recovered.
If you notice an address error before your order ships, please contact us immediately. We will make reasonable efforts to assist when possible, but changes cannot be guaranteed.
Tracking Shows "Delivered" but I Cannot Find My Package
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail or package area, and the shipping carrier.
You may also wish to contact the carrier directly using the tracking information provided with your order.
A package showing as delivered does not automatically qualify for a refund or replacement. Carrera Blooms may review the available tracking and delivery information before determining whether further assistance can be provided.
What If I Have Another Issue?
If your situation is not addressed above, please contact us and provide your order number along with a description of the issue.
We will review your situation and determine what assistance may be appropriate based on the circumstances.
We appreciate your understanding that each Carrera Blooms arrangement is handcrafted and that certain issues may require individual review.
Our goal is always to treat our customers fairly while protecting the craftsmanship and care behind every Carrera Blooms creation.